Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)
1. What payment methods do you accept?

We offer several secure payment options for your convenience:

Visa

Mastercard

American Express

Diners Club

Discover

Apple Pay

Google Pay

2. How do I track my order?

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can use this tracking number to follow the progress of your shipment.

3. Can I cancel or modify my order?

Orders can only be modified or canceled before they are processed and shipped. Once your order is shipped, we are unable to make any changes. If you need to cancel your order, please contact us immediately at contact@zalvare.com
. If it has already been processed, you may initiate a return following our Refund Policy.

4. How long will it take to receive my order?

Orders are typically processed within 1-3 business days. Delivery time depends on the shipping method chosen at checkout:

International: 8-12 business days.

Please note that delivery times may vary depending on your location and external factors such as customs processing.

5. Do you offer international shipping?

Yes, we ship to most countries worldwide. Please note that shipping costs will be calculated at checkout, and the customer is responsible for any additional customs, duties, or taxes imposed by the destination country.

6. What is your return policy?

We accept returns within 30 days of purchase. Items must be in their original, unused condition and in the original packaging. You can return products in accordance with our Refund Policy.

For damaged or incorrect items, we provide a pre-paid return label and either a replacement or a full refund, depending on your preference.

7. How secure is my payment information?

We use industry-standard encryption to protect your payment and personal information. All transactions are securely processed using SSL encryption to ensure your data is kept safe. We never store your credit card information.

8. How do I contact customer support?

If you have any questions or need assistance, please reach out to our customer support team:

Email: contact@zalvare.com

9. Are there any hidden fees?

No, we are committed to transparency. The price you see during checkout is the price you will pay. Any applicable taxes, shipping fees, or additional charges will be clearly stated before you finalize your purchase.

10. Do you offer gift cards?

Currently, we do not offer gift cards, but please stay tuned for future updates.

Transparency Commitment

At Zalvare, we believe in complete transparency with our customers. If you have any questions that are not covered in the FAQ, or if you need further clarification on our policies, please don’t hesitate to contact us at contact@zalvare.com
.